Privacy Policy

Your Privacy, Our Commitment to Excellence

Protecting your personal information with the highest standards of care and transparency.

At DECOVEE, we are committed to protecting your privacy and ensuring your personal information is handled with care, transparency, and respect. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website and services.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

Personal Information: Name, email address, phone number, billing/shipping address, payment details.
Order Information: Products ordered, purchase history, transaction data.
Browsing Data: IP address, device type, browser information, referring site, and activity on our site.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders.
Communicate order updates and promotions.
Improve website experience and customer support.
Prevent fraud and secure our services.
Comply with legal obligations.

3. Sharing Your Information

Your data is never sold. We only share your information with trusted third parties necessary for operations, including:

Payment processors (e.g. Stripe, PayPal)
Shipping and logistics partners
Email marketing and customer service tools

All partners adhere to strict confidentiality and data protection agreements.

4. Your Rights

You have the right to:

Access, update, or delete your personal data.
Withdraw consent or opt out of marketing at any time.
Request a copy of the information we hold about you.

To exercise these rights, contact us at privacy@decovee.com.

5. Data Retention

We retain your information only as long as necessary to fulfill orders, maintain legal compliance, and support customer care. After that, your data is securely deleted or anonymized.

6. Cookies

DECOVEE uses cookies and similar technologies to enhance your browsing experience and personalize content. You may manage cookie preferences through your browser settings.

7. Security

We implement advanced security measures, including SSL encryption and secure server hosting, to protect your data from unauthorized access or disclosure.