DECOVEE – Frequently Asked Questions (FAQ)

We offer free standard shipping across Pakistan on all orders above ₨999. For orders below ₨999, a flat delivery fee of ₨200 applies. All orders are shipped with tracking and typically delivered within 3 to 5 working days.

We accept the following secure payment options:

  • Cash on Delivery (COD)

  • Bank Transfer / Direct Deposit

  • Credit & Debit Cards (Visa / MasterCard)

  • Easypaisa & JazzCash (mobile wallets)

All transactions are encrypted and completely secure.

Standard delivery takes 3 to 5 working days across Pakistan. Orders are processed and dispatched within 24 to 48 hoursafter confirmation. Delivery times may vary slightly for remote locations or during high-demand periods.

Yes — your shopping experience is 100% secure. We use SSL encryption and trusted payment gateways. Your personal data is never stored or shared and is used solely to fulfill your orders.

  • You receive an order confirmation via SMS/email.

  • We process and pack your order within 24–48 hours.

  • Once shipped, a tracking link is sent to you.

  • Your order arrives in 3–5 business days.

You’ll stay updated at every step.

Yes. A digital invoice is automatically emailed after your order is placed. A printed invoice may also be included in your package. If needed, contact us for a duplicate.

Need more help? Contact our support team — we’re here to assist!