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    Thank you for contacting DECOVEE.

    Frequently Asked Questions

    Please read our FAQ before sending us a message.

    We offer free standard shipping across Pakistan on all orders above ₨999.

    For orders below ₨999, a flat delivery fee of ₨200 will be applied at checkout.

    All orders are shipped with tracking and typically delivered within 3 to 5 working days, depending on your location. We also offer cash on delivery (COD) and secure packaging for every order.

    Note: For remote areas, delivery times may vary slightly.

    We offer multiple secure and convenient payment options for our customers across Pakistan:

    • Cash on Delivery (COD)

    • Bank Transfer / Direct Deposit

    • Credit & Debit Cards (Visa / MasterCard – via secure payment gateway)

    • Easypaisa & JazzCash (via mobile wallets)

    All transactions are processed securely, and your payment information is kept completely confidential.

    Note: Some payment options may vary depending on your selected delivery method.

    Orders are typically delivered within 3 to 5 working days across Pakistan.

    We aim to process and dispatch all orders within 24 to 48 hours after confirmation. Delivery times may vary slightly based on your location, especially in remote or outlying areas.

    You’ll receive a tracking link via SMS or email as soon as your order ships, so you can follow it in real time.

    Note: During sales or holiday seasons, delivery may take a little longer due to high demand.

    Shopping at DECOVEE is 100% safe and secure.

    We use SSL encryption and trusted payment gateways to protect your personal and payment information. All transactions are processed securely, and we never store your card or sensitive data.

    Your privacy is a top priority. Any information you share with us — such as your name, address, or contact details — is kept strictly confidential and is only used to process your orders or improve your shopping experience.

    Shop with confidence knowing your data is protected every step of the way.

    Once you place your order on DECOVEE:

    1. Order Confirmation:
      You’ll receive a confirmation email or SMS with your order details.

    2. Processing & Packaging:
      Our team carefully prepares and hand-packs your items within 24 to 48 hours.

    3. Shipping & Tracking:
      As soon as your package ships, we’ll send you a tracking link so you can monitor its journey in real-time.

    4. Delivery:
      Your order is delivered to your doorstep within 3 to 5 working days across Pakistan.

    Throughout the process, we’ll keep you informed — and our support team is always here if you need assistance.

    Yes, you will receive a detailed invoice with every order.

    Once your purchase is confirmed, an invoice is sent automatically to your email with a summary of your order, prices, shipping details, and payment method. A printed invoice may also be included in your package for your reference.

    If you do not receive your invoice or need a duplicate copy, feel free to contact our support team and we’ll be happy to assist.